SIGNIFICANTLY IMPROVED PHONE SERVICE – 2 MILLION MORE CALLS ANSWERED BY IRS CUSTOMER SERVICE REPRESENTATIVES, WAIT TIMES UNDER 5 MINUTES
- Thanks to the 5,000 new hires made possible by Inflation Reduction Act resources, IRS customer service representatives answered more than 6.5 million taxpayer calls this year, 2.4 million more calls with live assistance since the start of the year through April 7, compared to the same period in 2022.
- IRS cut phone wait times to four minutes, down from 27 minutes in Filing Season 2022.
- IRS achieved an 87% Level of Service with live assistance this filing season, exceeding the 85% goal set by Secretary Yellen last year. This is a more than fivefold increase in Level of Service over Filing Season 2022.
- The IRS integrated new technology features like customer callback options, which will be available for 95% of taxpayers calling for toll-free live assistance by the end of July 2023.
Has this been your experience when contacting the IRS lately?